![]() Allow workers to capture paperless signatures in the field using handheld electronic devices. If a job suddenly comes up, the manager can quickly see who is available closest to the last minute job. The dispatcher can see everyone's availability, as well as what time they will be where. This basically centralizes all of your workers schedules into one module. Send the right technician to the right job at a time they're available, and efficiently combine crews where multiple technicians or fleets might be needed. Many systems use a GPS to map routes, and some can prioritize directions according to time of day and traffic. Organize work calls by location to reduce travel time, reducing fuel expenses and increasing the number of calls that can be scheduled per day. Provide the technician with all relevant customer information to complete the job, including work history and equipment model numbers. Many systems also allow the dispatcher to track work order completion when used in conjunction with a mobile application. Create work orders with names, addresses and relevant notes, and assign them to workers in the field based on availability, proximity, urgency, level of expertise or other essential factors. Using technology that’s specifically designed for this purpose can result in massive improvements in scheduling efficiency and customer satisfaction, reducing costs and increasing the bottom line.įeatures of dispatching software include: ![]() ![]() This covers myriad industries including construction, plumbing, HVAC, carpet cleaning, home and mobile auto repair, among others. These dispatch scheduling systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. ![]()
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